An online meeting involving ANPAL, Fondazione G. Brodolini, CGM, the Employment Agency of the Autonomous Province of Trento, the operators of the PES centres of Trento, Rovereto and Pergine and the welfare manager of the Consolida group operating in Trentino region was held on Wednesday 18 March 2020. The meeting aimed to provide PES operators from the territories involved in the pilot testing with additional support in the implementation of the pilot testing phase. The meeting main discussion focused on “what the welfare manager does” as a professional in the local labour market and expert in identifying people’s needs.